Utility Updates Related to COVID-19

Current Information You Need

City of Austin
Residential customers experiencing financial hardships as well as those impacted by COVID-19 can receive help with their utility bills.
Apply Now

City of Austin Utility Bill Relief

As our community comes together to respond to the concerns of COVID-19, the City has taken steps to ensure customers have uninterrupted access to utility services and that customers experiencing hardships due to COVID-19 can get immediate utility bill help.

These measures are in effect through October 31, 2020:

  • Regulatory electric charges are reduced by 32% for residential and commercial customers, which will result in about a 4% reduction of the total bill. This change went into effect April 9, 2020 for residential customers and on May 1, 2020 for commercial customers.
  • Rates for all residential electric customers are set at 7.814 cents/kWh for usage above 1,000 kWh.
  • Residential water rates (Tiers 1-3) and wastewater (Tiers 1-2) volume are reduced by 10%.

These measures are in effect indefinitely or so long as funds remain:

Normal billing operations, including the assessment of late fees, will resume beginning in November 2020. Disconnections for non-payment are expected to resume in early 2021.

Customers who are having difficulty paying their utility bill should contact City of Austin Utilities at 512-494-9400 as soon as possible.

Get more information about City of Austin Bill Relief

Latest News Updates

Stay Home Work Safe: Resources for Commercial Customers

Tips for Saving Energy

Learn More

Date last reviewed or modified: 10/15/20

Customer Services
Disability Assistance

Relay Texas: 7-1-1
TDD: 512-477-3663 

Request Accommodations

Report Outages
Twitter


Follow Us